CHAT GPTLimited · Dundee Contact

Overview  /  Support

Support centre

Every request is read by a member of the team. We acknowledge within two business days and prioritise defect reports.

  • Channel Email
  • Hours Mon–Fri, UK time
  • Target response 2 business days
Direct contact
info@chatgptltd.site
Response target
Within 2 business days
Data requests
Deletion & access requests
Security reports
Mark the subject “Security”

Reporting an issue

A report containing the following four items can usually be resolved in a single exchange:

  1. The application name and version, ordinarily shown in the application’s settings or about screen.
  2. Your device model and operating system version — for example, iPhone 14 running iOS 18.2, or Pixel 7 running Android 15.
  3. What you expected to happen, and what actually happened.
  4. A screenshot or screen recording where the issue is visual.
Open a pre-filled report

Billing, subscriptions and refunds

Cancelling a subscription

Subscriptions are billed by the app store rather than by us, so cancellation is performed in your store account:

  • iPhone and iPad: Settings → tap your name → Subscriptions → select the application → Cancel Subscription.
  • Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → select the application → Cancel.

Cancellation prevents the next renewal. Access continues until the end of the period already paid for.

Requesting a refund

Payments are processed by Apple and Google, and refunds are administered by them under their own policies. Requests are made at reportaproblem.apple.com for Apple purchases, or through Play Store → Order history for Google purchases. Where a store declines a refund and you consider the application to have been genuinely defective, contact us and we will review the matter with you.

Charged after deleting the app

Removing an application does not cancel its subscription. Cancel in your store account using the steps above, then contact the store for a refund of any charge taken after you stopped using the service.

Restoring purchases

If paid features appear locked, open the application and use the Restore Purchases option, ensuring you are signed in with the same store account used to make the original purchase. If the entitlement still does not appear, send us the purchase receipt — Apple issues one by email; Google displays it under Order history — and we will resolve it.

Data and privacy requests

Requests for access, correction, portability or erasure of personal data are handled free of charge and within 30 days. See Data & Account Deletion for the erasure procedure, and our Privacy Policy for the full set of rights available to you.

Security disclosure

If you identify a security vulnerability in any of our applications or services, please report it privately to info@chatgptltd.site with “Security” in the subject line, and allow a reasonable period for remediation before public disclosure. We acknowledge reports promptly and are glad to credit researchers who wish to be named.